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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more

IgniteAbility

IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

Coronavirus Health Information Hotline

Contact the national Coronavirus Health Information Hotline on 1800 020 080if you are seeking information on COVID-19 and develop any symptoms.The Coronavirus Health Information Line provides general information relating to coronavirus (COVID-19) for the general community.

Don’t visit a health clinic or hospital without informing them you have symptoms. 

The line operates 24 hours a day, seven days a week.  

For language translations contact:131 450 

 

← Back to our COVID-19 Resource page

Managing trauma

If COVID-19 has triggered past traumatic events for you or a loved one, please seek help. It’s important to us that you are aware of the services available to you and that you feel supported during these times of uncertainty. The below services can support you with managing your trauma. 

COVID-19 Resources

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COVID-19 Resources

As a community-led organisation, SSI will continue to find ways to support community members and ensure that, despite physical distancing, social connection remains strong.  

Our thoughts are with our clients, communities and staff as we work through these challenging times.  

In response to the rapidly evolving COVID-19 circumstances, there are some changes that we have implemented to ensure that we reduce the risk of the virus spreading among our community.   

Due to the risk posed to staff and client wellbeing as a result of the escalating COVID-19 pandemic, SSI and Access locations will be temporarily closed from Monday, March 30, 2020

We have: 

  • Cancelled all SSI events and workshops for the next few months 
  • Encouraged staff and clients to wash their hands thoroughly with soap or sanitiser and practice good hygiene 
  • Encouraged everyone to maintain a safe distance 
  • Encouraged all meetings to be held over the phone to limit face-to-face communication 

If you have questions of how COVID-19 might affect or change your experience with SSI, call or email your primary point-of-contact (e.g. case manager, linker and facilitator) for more details.  

Contact details of SSI Offices:

  • Armidale Office: 02 9057 5673
  • Ashfield Head Office (Head Office): 02 8799 6700
  • Bankstown Office: 02 8713 9200
  • Coffs Harbour Office: 0470 337 788
  • Collingwood Office: 0412 908 384
  • Liverpool Office: 02 9600 3100
  • Newcastle Office: 02 4969 3399
  • Parramatta Office: 02 9685 0100

Contact us SSI Statement on response to COVID-19 (Coronavirus)


List of COVID-19 resources for communities

Contact the national Coronavirus Health Information Hotline on 1800 020 080if you are seeking information on COVID-19 and develop any symptoms.The Coronavirus Health Information Line provides general information relating to coronavirus (COVID-19) for the general community.

Don’t visit a health clinic or hospital without informing them you have symptoms. 

The line operates 24 hours a day, seven days a week.  

For language translations contact:131 450 

 

← Back to our COVID-19 Resource page

If COVID-19 has triggered past traumatic events for you or a loved one, please seek help. It’s important to us that you are aware of the services available to you and that you feel supported during these times of uncertainty. The below services can support you with managing your trauma. 


We're in this together

This is a challenging and uncertain time for each of us. Everyone has a role to play in minimising the impact and spread of COVID-19. By acting together in a measured and caring way we all can contribute to the safety of ourselves, each other and our community. 

Even though we’re physically distancing, in such times of crisis it is critical that we take care of ourselves, physically and mentally, and stay connected. 

Information for Aboriginal and Torres Strait Islander Peoples and communities

Everybody is at risk of contracting COVID-19 so you need to protect yourself and others. This is particularly important for Aboriginal and Torres Strait Islander Australians over the age of 50 who have existing health conditions or chronic illness. Here are some resources: 

Getting vaccinated

All Aboriginal and Torres Strait Islander people aged 16 and older are eligible to get a vaccine.

COVID-19 Vaccination information

 

Other resources

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Map of Aboriginal and Torres Strait Islander health and medical services
Use this interactive map to find an Aboriginal or Torres Strait Islander Health Service near you.

 

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National Aboriginal Community Controlled Health Organisation
The National Aboriginal Community Controlled Health Organisation (NACCHO) is the national authority on Aboriginal and Torres Strait Islander primary health care. See their website for Aboriginal and Torres Strait Islander–focused news, information, links and contact.


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National Indigenous Australians Agency
The National Indigenous Australians Agency (NIAA) is committed to improving the lives of all Aboriginal and Torres Strait Islander peoples. Visit their website for Aboriginal and Torres Strait Islander–focused news, information, links and contacts.

 

Impacts on Ceremony and Sorry Business  

Culture and ceremony, such as large gatherings for Sorry Business, are very important to our communities. However, with restrictions on indoor and outdoor gatherings, we need to look at ways to do this differently to protect our communities from the spread of the virus. Talk to your Elders, family or land council about safe ways to undertake Sorry Business during these times. 


Remote community restrictions  

From Friday 10 July 2020, all designated areas have been withdrawn from these restrictions, meaning the Determination has been repealed and ceases to exist from this date.

The decision to lift the Determination has been informed by the Remote framework – conditions for easing remote are travel restrictions, which was announced by the Prime Minister on the 15 May 2020.

Some remote communities may still have local restrictions in place for who can enter and leave the community.

 

Back to COVID-19 Resource Hub

Welfare, Employment and Housing

During these uncertain times where job and housing security may be impacted by COVID-19 (coronavirus), make sure you are aware of what rights and entitlements you are eligible for:

Welfare Benefits

Most CentrelinkMedicare and Child Support business can be accessed online via the Express Pluss apps or using phone self-service. To find more self service options, please visit Services Australia by clicking here. For more information you can:

  • Call 131 202 to speak with Centrelink in yourlanguage about Centrelink payments and services
  • Go to servicesaustralia.gov.au/yourlanguage where they can read, listen to or watch information in their language

To see what government support is available to you, please visit the following online pages:

Welfare Rights Centre

Legal advice on Centrelink and social security issues over the phone.


Self-help resources

Created by Economic Justice Australia, click here for an easy fact sheet to see what support you can get from Centrelink.


Employment

Information and services related to employment if you are in need of support due to reduced hours, stand-downs, and/or redundancies. 

Jobs Hub

The Government has launched a new Jobs Hub to help Australians find work during the Coronavirus pandemic, advertising the latest vacancies from businesses across Australia. 

Fair work

Understand your rights and responsibilities at work during the impact of coronavirus.


Jobkeeper

The Government has passed legislation for the $130 billion JobKeeper Payment to keep more Australians in jobs and support businesses affected by the Coronavirus.

Higher education Relief Package

A new Higher Education Relief Package will support workers who have been displaced as a result of the COVID-19 crisis and who are looking to upskill or retrain.

 
Housing

Information and services related to housing if you are in need of assistance due to COVID-19. 

Managing your rent

There are many services that can help you manage your rent, including Rent assistance, the Rent Deduction Scheme and Centrepay.

Homelessness Australia

Homelessness Australia can help you if you're homeless, or at risk of being homeless. They can give you information about services that can help you.

NSW Renters' Guide to COVID-19

The Tenants' Union of NSW is regularly updating our Renters' Guide to COVID-19. The Guide covers common questions about renting and Coronavirus COVID-19 in NSW.


Local Council Services

To check what services your council is still providing, please click on the following directories to find your local council website for updates 

 

Back to COVID-19 Resource Hub

 

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.