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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

What if I have a question about IT or office equipment?

Please read the IT Support FAQs that were provided with the working from home toolkit. For questions about IT or office equipment, please don't contact IT Support until you have spoken with your manager about what arrangements are being made for you.

IT Support remains operational for help with existing equipment. Email This email address is being protected from spambots. You need JavaScript enabled to view it.

What resources are available in-language?

The Communications Team has worked in collaboration with the Clinical Practice Unit and Trauma Informed Framework Team to create a space on the SSI website that links to in-language resources from government departments and other mental health and wellbeing resources. Click here to visit this website.

We also included a letter in the working from home toolkit that has key information that case managers can verbally communicate to clients in-language. We encourage where possible that case managers communicate with their clients as normal.

If you need one of the tools translated in-language please This email address is being protected from spambots. You need JavaScript enabled to view it.

In most cases we will be conducting our services as normal while we are working from home, so we encourage you to communicate with your clients through the normal processes you follow.

What does the working from home directive mean for me?

Staff who already have SSI/Access equipment that will enable them to work from home, should find the transition to working from home as straight forward. Portable items that you would normally bring with you to work, such as your laptop, can be taken home. This does not apply to equipment such as your monitor, mouse, keyboard or chair.

Equipment will be provided to staff who are not yet set up to work from home in consultation with each program and based on service delivery needs. Your manager will confirm how this will work for you in the coming weeks. In the interim, please utilise the SSI/Access devices you have.

We understand that in the meantime there might be productivity and continuity concerns, and that some staff members will only be able to work from your work phone during this transition. For security reasons, staff are not permitted to use their own personal devices.

Please do not contact IT support until you have spoken with your manager about what arrangements are being made for you. The IT Service Desk remains operational for help with existing equipment.

You will be paid as normal for the work arrangement you currently have.

Please consult with your manager about your individual circumstances.

What if I am a casual employee?

We are currently reviewing how our programs will be supported by casual staff over the coming weeks and managers will advise on the new work arrangements. Casual staff will be paid for shifts that are currently rostered. Government support is also available through JobSeeker for casual workers.

Will the move to working from home change the way we work?

During this time, we are moving to more of an outcomes-based, rather than time-based, working approach, which will be managed by your direct manager through a work plan.

In line with this, SSI will cease the submission of timesheets and, as a result, fortnightly ADOs.

We expect staff to use their judgement and work with managers to determine the level of flexibility their individual circumstances require. You may also choose to alter the way you spread out your work hours. Please discuss these kinds of changes with your manager.

It is important to remember that normal leave processes apply. This includes personal/carer leave and annual leave.

For Access staff on timesheets, the usual process applies through Preceda.

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.