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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

How do I check if an invoice has been paid?

Payment information for your invoice will appear in your Coupa Supplier Portal account under the invoice history. If registered, you will receive an email and notification from Coupa confirming approval for payment. For questions regarding payment information email This email address is being protected from spambots. You need JavaScript enabled to view it..

What does the status "Pending Approval" mean?

It means your invoice requires SSI internal review and approval. Once approved, your invoice will be paid according to the SSI payment terms.

How do I know if my invoice has been approved for payment?

Invoice approval status for your invoices will appear in your Coupa Supplier Portal account under the Invoice history. If registered with the Coupa Supplier Portal, you will receive an email and notification from Coupa when an invoice is approved for payment.

Will it take longer than the current process?

No. The ordering process should be no longer than the exisiting process, but the invoicing process will be grealtly improved.

(Note: Payments are made in accordance with payment terms.)

How do I track the status of my invoice?

This will depend on the invoicing method you have selected:

  • Supplier Portal: Go to: Main Menu>Invoice. Here you can track the status of the invoice. If the status is still draft, you have not yet submitted it.
  • Supplier Actionable Notification: You will be notified via email when an invoice is approved for payment and when marked as paid.


Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.