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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

Can I submit a Credit Note?

Yes, using the same invoicing steps you can submit a credit note for quantity or amount using the Coupa portal. Alternatively, please email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Why can't I edit/void/delete a submitted invoice?

Once an invoice has been submitted, it cannot be changed in any way. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to cancel or recall an invoice.

What do I do if an invoice was rejected?

When an Invoice is rejected, SSI will provide details explaining the rejection in the comments section at the bottom of the invoice. If you have notifications setup, a notification will also be sent to you. If you are not clear on the reason, you can either enter questions into the comments section on the invoice which will be sent to the PO requestor or alternatively contact the requestor for further details to resolve the matter. Once confirmed, all you need to do is to create a new invoice to replace the one that was rejected.

Once an invoice has been approved, what do I need to do next?

The invoice is in the queue and you'll be paid based in accordance with SSI payment terms.

(Note: SSI standard terms are 30 days unless agreed otherwise)

How do I create an invoice that does not have a purchase order?

If you don't have a PO, please send your invoice to This email address is being protected from spambots. You need JavaScript enabled to view it..

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.