Humanitarian Services FAQs

The Status Resolution Support Services (SRSS) program provides support to people who are living in the community on temporary visas, or who are in community detention while their application for refugee status is assessed.

These services include temporary accommodation, income support and case management. Clients are assisted to connect with essential services in the community and are supported to secure their own long-term accommodation in the private rental market and, where possible, employment.

Case managers support clients until their visa status is resolved. Through information workshops and community engagement activities, SSI aims to equip clients with the life skills needed to adjust to their new community. Clients are connected with local community groups and volunteers and are supported to establish themselves independently within the Australian community while they await the outcome of their visa application.

Ongoing casework support is provided to clients who are experiencing mental health or serious health issues, minors at risk of harm and victims of torture and trauma.

Success stories

Simon Shahin: The road from Syria to Australia

Former refugee Simon Shahin standing in front of a tree.From the first day I arrived in Australia, it felt like home. Everyone gets homesick sometimes, but if you have goals and dreams, it constantly drives you forward and takes your mind off the past.

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