Humanitarian Services FAQs

The Humanitarian Settlement Services program (HSS) provides initial settlement support to families and individuals who have been granted a permanent visa under Australia’s humanitarian program.

SSI believes that providing appropriate support to clients in their initial settlement is critical to their long-term success in the Australian community. Our services enhance self-reliance with a focus on English language skills, education and job readiness.

SSI uses specialist orientation sessions, workshops and community excursions to equip clients with the language skills, knowledge and information to successfully settle into their local area and the wider Australian community. Clients are also linked with essential local services and community groups, and helped to develop an individual settlement plan.

Support continues for up to 12 months, until the client is able to secure stable, long-term accommodation and is ready to live independently.

Success stories

Refugee turned citizen feels privileged to have a say

Paz Roman smiling to camera.At 17, Paz Roman was nominated as Young Australian of the Year, mostly for her volunteer work. Ironically, she wasn’t an Australian. She came here from Chile as a refugee with her family when she was just a baby, and despite living in Australia since then, she struggled with the idea of becoming a citizen.  

Read more ...